Shipping policy
We ship our products from Quebec City, Canada.
Shipping Areas
We offer the following shipping options:
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Free local delivery within a 20 km radius of our location in Quebec City.
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Shipping within Quebec: CAD $14.99
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Shipping to Ontario: CAD $17.99
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Shipping to the rest of Canada: CAD $22.99
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Shipping to the United States: CAD $29.99
Shipping costs are calculated and displayed at checkout based on the customer's delivery address.
Order Processing Time
Orders are typically processed within 1 to 2 business days after payment has been received.
Delivery Times
Delivery times may vary depending on the destination and the shipping carrier. Once an order has been shipped, a tracking number will be provided to the customer when available.
Local Delivery
For customers located within our local delivery area, orders will be delivered directly by our team. We may contact the customer if necessary to confirm the delivery time.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address. If an order cannot be delivered due to an incorrect address, additional shipping charges may apply for reshipment.
Shipping to the United States
For orders shipped to the United States, customs duties, taxes, or import fees may apply. Any such charges are the sole responsibility of the customer.